Suhail Farooqui is a leadership and development innovator focused on the intersection of education and digital transformation. As founder and CEO of K12 Insight, Suhail is paving the path for advancing trust between education leaders and their communities by turning everyday interactions into exceptional customer service experiences. Since 2010, Suhail has led a team of education experts and innovators who are on a mission to help schools build trust and forge stronger relationships with their communities using customer intelligence. He is leading the charge in helping education leaders embrace the concept of customer service in schools — improving stakeholder engagement, promoting positive school culture and climate, supporting student success, and identifying problems before they become crises. Suhail is a frequent keynote speaker at events and conferences hosted by organizations such as Urban Superintendents Association of America (USAA), American Association of School Administrators (AASA), National School Boards Association (NSBA), and more. As an expert in transformational leadership in education, Suhail provides professional development presentations to current and aspiring superintendents through state superintendent associations.